Cancellation
You may request to cancel your order within 12 hours of placing it. Once the order has been processed, custom-made, or shipped (usually within 12–24 hours), it can no longer be canceled.

Returns
Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be completely unused, in the same condition that you received it, and in its original packaging with all included accessories.

Additional Non-Returnable Items:
• Custom-made, personalized, or made-to-order handcrafted items (all sales final for custom orders).
• Opened or used consumables, including incense powders, incense ash, or tea leaves (due to sanitary and safety reasons).
• Clearance or Sale items.
• Gift cards.

To complete your return, we require a receipt or proof of purchase. Please contact our support team before sending any items back. Do not send your purchase back to the shipping address on the package, as this is a transit node and your shipment will be lost.

Damaged or Defective Items (Replacement Guarantee for Brassware, Teaware & Crafts)
We take great care in packaging our delicate items (such as ceramics, teaware, glass, and brassware). However, if your item arrives damaged or defective due to transit, please notify us within 48 hours of delivery at qiquculture@gmail.com with clear photo/video proof showing the damaged item and the shipping label. 

Upon verification, we will immediately issue a free replacement for the broken part or item at no extra charge to you.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days. Original shipping costs are non-refundable.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet:
1. First, check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at qiquculture@gmail.com.

Exchanges
We only replace items if they are defective or damaged during shipping. If you need to exchange an item for the same product, email us at qiquculture@gmail.com.

Shipping Costs for Returns
To return your product, please email qiquculture@gmail.com to receive the designated return address and instructions.

You will be responsible for paying for your own shipping costs for returning your item, as well as any customs duties or import taxes incurred. Shipping costs are strictly non-refundable.

If you are shipping an item over $80, you must use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.