Order Processing
All orders are processed and dispatched within 1 to 3 business days. Please note that order processing does not take place on weekends or public holidays. Once your order has shipped, you will receive a confirmation email with your tracking details.
Estimated Transit Times
Standard international shipping typically takes 7 to 15 business days, depending on your location and local postal clearance processes.
Please note: Estimated delivery times are subject to standard local customs clearing procedures, seasonal demand, weather events, or unforeseen logistics delays beyond our control.
Order Tracking
Once your order is dispatched, a shipping confirmation containing your tracking number will be sent to your email. You can use this tracking number to monitor your package on our Order Tracking page. Please allow 1 to 3 business days for the tracking status to update in the system.
Multiple Items in One Order
If your order includes pre-ordered items or items with different handling times, we may split your order into multiple shipments at no additional cost to ensure you receive available items as quickly as possible.
Address Accuracy
It is the buyer’s responsibility to ensure that the correct shipping address is entered at checkout. Because we process orders as quickly as possible, there is a very limited window to make changes. If you notice an error in your address, please contact us immediately at qiquculture@gmail.com. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
While we ensure all packages are securely packed and dispatched, we are not directly responsible for packages marked as "Delivered" by the carrier that are lost or stolen. If your package tracking shows as delivered but you have not received it, please check around your premises and contact your local postal carrier or shipping vendor directly to lodge an inquiry. You can also reach out to our support team at qiquculture@gmail.com for assistance.